ISO Consult Center accompanies your company in establishing ISO 9001
ISO 9001 is a standard that defines the requirements for a quality management system (QMS). It helps businesses and organizations to be more efficient and improve customer satisfaction. The focus of the ISO 9001 standard is to meet customer needs and strive to exceed customer expectations. The ISO 9001 standard is a set of requirements that lead to the implementation and maintenance of a quality management system for a company. In fact, ISO 9001 is a management tool to improve customer satisfaction and increase the efficiency of the organization. Govind Ramus’ story of ISO 9001:2015 is not a scary one. It is a common-sense approach to running any organization. When process owners complain about the extra work that ISO 9001 creates, I always ask them: Tell me one thing about ISO 9001 that you wouldn’t do in business. With or without ISO 9001, the requirements outlined in the standard are fundamental to any business.
ISO 9001 defines the criteria for a quality management system and is the only standard in the family that can be audited for voluntary compliance or third-party registration. More than one million companies and organizations in more than 170 countries are ISO 9001 certified. All ISO 9001 requirements are general and applicable to any organization, regardless of its type, size, or products and services. This standard is based on seven principles of quality management, including:
The PDCA cycle, which stands for Plan-Do-Check-Act, is a management strategy used for the continuous improvement of processes and organizational performance. This cycle consists of four stages:
Standard clauses related to the plan (4-context of the organization 5-leadership 6-planing 7-support)
Standard clauses related to the Do (8-operation)
Standard clauses related to the Do (9-performance and evaluation)
Standard clauses related to the Action (10-continual improvement)
The cycle then resumes with the planning stage.
· Demonstrate the organization’s ability to consistently provide products and services that meet legal and customer requirements.
· Increasing customer satisfaction through effective use of the quality management system
· Achieving goals and finding new business opportunities
· Continuous improvement of the system and increasing customer satisfaction
· Integration of management systems such as IMS; Integrate multiple management systems where the structure of ISO 9001 is the same, such as ISO 14001 (environment), ISO 45001 (occupational health and safety), etc.
· Retention and loyalty of existing customers and acquisition of new customers through quality assurance
· Identify risks within the organization and address them
· Work more efficiently and reduce internal costs to increase productivity and efficiency.
When to establish ISO 9001?
ISO 9001 compliance can be achieved at any time but is usually used if an organization seeks continuous improvement. In order to increase the life of the organization. Specify this requirement as part of the contract. To trade with the country, the organization needs a certificate. If the organization seeks to increase customer satisfaction.
An organization’s decision to develop and implement a revised or improved quality management system is a strategic decision. All efforts should be focused on identifying and minimizing risk while meeting and exceeding customer and organizational goals and requirements.
· Identify direct and indirect customers as those who receive value from the organization.
· Understand current and future customer needs and expectations.
· Link the organization’s goals to customer needs and expectations.
· Communicate customer needs and expectations across the organization.
· Planning, designing, developing, producing, delivering, and supporting goods and services to meet customer needs and expectations
· Measuring and monitoring customer satisfaction and taking appropriate actions
· Determining and acting on the needs and expectations of interested parties that can affect customer satisfaction.
· Manage customer relationships to achieve sustainable success.
Compliance with ISO 9001 can be achieved through the following seven-step approach:
1. Overview/executive and management planning
2. Gap assessment and planning
3. Documentation
4. Implementation and training
5. Internal evaluation and management review
6. Third-party registration evaluation
7. Sustainable and continuous improvement
Poor design and implementation of quality management systems (QMS) can impose harmful burdens on the organization and make it difficult to satisfy customers and achieve business goals. If a QMS is properly developed and implemented, it can have an immediate and long-term impact with the following achievements:
· Improving customer satisfaction
· Achieving business goals
· Increase operational efficiency
· Integration of quality management principles through the design and integration of several standards (ISO 14001, ISO 45001, IATF 16949, AS 9100, etc.).
Our leading consultants and experts are with you in the development and implementation of ISO9001 requirements and guarantee the success of the project. Our team will be by your side in evaluating, designing, developing, and implementing a quality management system based on ISO 9001. We specialize in using best practices in various industries to provide a balanced quality management system for our clients.
While it is not impossible to develop and implement a quality management system without assistance. Unfortunately, an unguided QMS development and implementation plan usually yields less than optimal results.
ISO Consult Center’s quality management system experts and consultants can help you to apply QMS knowledge in your particular situation. We have gained our QMS knowledge by being a leader in management system best practices, especially practices. This include sort, with years of experience and hundreds of implementations in various industries.
1. Reduce the number of customer complaints
2. Reduce the number of operating process defects
3. Exceeding organizational goals and increasing business opportunities
4. Reduction of QMS development and implementation time
5. Develop a QMS that is tailored to your organization and your customers’ needs.
6. Best practices and depth of knowledge and experience significantly influence QMS design and the ability to achieve the organization’s business goals. There is no substitute for experience. An experienced consultant will help your organization establish and continuously improve its quality management system.
